Orange in France: Contact and Customer Service

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As an Orange customer - or future customer - there are many reasons why you might need to contact the provider. Whether it be to get info about a bill or your consumption, to cancel or change your mobile or internet plan... This guide goes into detail about all the ways you can get in touch with Orange in France, whether it be over the phone, online or by mail.

How to contact the Orange customer service by phone

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You can contact the Orange customer service over the phone, even if you are calling from abroad. The provider has several numbers to deal with different requests, as detailed below.

You can contact this service from Monday to Saturday from 8am to 8pm.

Contacting Orange in France: the Customer Service Numbers
Type of request Phone number to call

For queries about Internet

(Livebox, ADSL or fibre)

and fixed phone lines

Regular Customer Service: 3900

From abroad: +33 9 69 39 39 00

Technical assistance: 3900

From abroad: +33 9 69 39 39 00

Automated service, available 24/7: 3000
For queries about mobile phone plans

Regular Customer Service: 3900

+33 9 69 39 39 00 (from abroad)

Automated service, available 24/7: 740
For professionals and business accounts

Customer Service: 3901

From abroad: +33 9 69 36 39 01

Smart Pro Assistance: 706

When should you call the Orange helpline?

The best days to call Orange are Monday, Wednesday and Friday. Try to call early in the morning, or mid-afternoon on these days in particular, in order to avoid being put on hold, and try avoiding Saturday and weekdays after 6pm.

Also note that the Orange helpline receives the most calls at the beginning and end of each month.

Orange customer service: likelihood of being put on hold
Time of calling Monday Tuesday Wednesday Thursday Friday Saturday

Morning

(8 am - 12 pm)

Low Medium Low Low Low Medium

Midday

(12 pm - 2 pm)

Low Low Low Medium Low High

Afternoon

(2 pm - 6 pm)

Low Low Low Low Low Low

Evening

(6 pm - 8 pm)

Low Medium Medium Medium Medium High

Sign up for a phone plan in France! Interested in a phone or broadband plan like Orange's? Our Selectra English-speaking advisors can help you sign up for a plan with a French provider, for free. Just call 09 74 59 56 84, or get a free callback. If possible, make sure you have a French IBAN and French phone number ready before the call. Announcement

Getting in touch with Orange online

If you feel comfortable enough with reading and writing in French, the Orange online support system proves a good alternative, as it is just as reliable and has the advantage of avoiding you being put on hold.

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 Already an Orange customer? You can get support via your Orange online client account (your Espace Client Orange). To access this, you simply need to go to the sign-in page and type in your username and password, which you should have received upon subscribing to Orange along with the contract. You can also get Orange to resend your credentials via email or text if needed.

On your Espace Client, you will find assistance with the following topics:

  1. Information about your plan (in Mes contrats), including information about your allowance and data usage, billing (last bill date and amount), payment method, and the possibility to change your contract
  2. Your customer rewards (Mes avantages)
  3. Technical assistance (Urgences et dépannage)
  4. Your personal details (Mon compte)

 You can also find answers to your queries via the Orange community online forum, known as Forum Orange, on which users help one another on a vast range of issues (you may find someone will be able to offer you advice in English here)

 Finally, you can resort to reaching Orange via their social media accounts, on either Facebook or Twitter. You should get a quick response and can also ask to be called back.

How to contact Orange by mail

If you would rather send a letter to Orange, here is how to proceed.

The Orange customer service postal address

In general it is advisable to contact Orange by phone or mail for your day-to-day questions and concerns, as you will get a much quicker response. This said, there are some cases in which you are required to send a letter to Orange, namely to send a formal written complaint or to terminate a contract. We recommend to always get your letters signed for.

For queries about ADSL broadband, the address is:

Orange Service Clients Internet Orange
TSA 10018
59878 LILLE Cedex 9

If you have to contact the Orange service for Internet Fibre, address your letter to:

Orange Service Clients La Fibre
TSA 90017
59878 LILLE Cedex 9

The Orange postal address for disputes

If the dispute with Orange has not been resolved by the regular customer service, Orange has a second customer service that deals with the subject individually, the National Consumer Service.

The latter can only be contacted at the following address:

National Consumers Service
Orange Internet / Orange Mobile (specify the service concerned)
33734 Bordeaux Cedex 9

It is necessary to get your letter signed for and to specify in the address the type of offer concerned by the dispute.

The Orange HQ address

Orange's headquarters (siège social in French) are located at:

78, rue Olivier de Serres
75015 Paris

The telephone number for the Orange HQ is 01 44 44 22 22.

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